Frequently asked questions
Quick answers about ordering, payment, shipping and returns.
Ordering & payment
How do I pay?
With a Visa or Mastercard, entered securely on our checkout page. Details on Payment methods.
Is my card information safe?
Yes. Your card number goes directly into Stripe’s secure form (PCI DSS Level 1) and never touches or gets stored on our servers.
How much is shipping?
A flat $4.99 per order (limited-time price, normally $9.95), and free on orders of $100 or more. The shipping cost is shown at checkout and included in your total, so there are no surprises.
My payment was declined. What should I do?
Double-check your card details, make sure online purchases are enabled and you have enough available credit, then try again or use another card. Still stuck? Contact us.
Shipping
Where do you ship?
To addresses in all 50 US states and Washington, DC. We don’t ship to US territories, APO/FPO addresses or internationally yet.
When will I get my order?
Orders are typically processed within 1–3 business days, then delivered in about 3–7 business days. See our Shipping policy.
How do I track my order?
Go to Order status and enter your order number and the email you ordered with.
Can I change my address after ordering?
Contact us as soon as possible, before your order ships, with your order number and the new address. Get in touch.
Returns
Can I exchange a size?
Yes — your first size exchange is free within 14 days of delivery, if the item is unworn with tags attached and your size is in stock. See Returns & refunds.
How long do refunds take?
Refunds go back to your original payment method within 5–10 business days after we receive and inspect your return. Your bank may need extra time to post it.
What if my item is defective or wrong?
Contact us within 14 days with photos. We cover return shipping and send a replacement or refund in full.
Can’t find your answer? Contact us.