Return window
Send us your exchange or return request within 14 days of delivery (based on carrier tracking). Requests made after that may not be accepted.
Item condition
- Unworn, unwashed and in original condition, with tags attached.
- No perfume, odors, stains or signs of wear.
- Not damaged or altered after delivery.
What we cover
| Situation | What we do | Return shipping |
|---|---|---|
| Size or color exchange (first time) | Exchange for another size/color if in stock; otherwise refund | ALLDINES pays |
| Defective or damaged item | Replacement or full refund | ALLDINES pays |
| Wrong item sent | Correct item or full refund | ALLDINES pays |
| Changed your mind | Refund of the item price | Customer pays return shipping |
How to start a return
- Contact us
Email us (see the Contact page) with your order number (AD-123456), the item, and the reason. For defective items, attach photos.
- We confirm
We reply within 2 business days with return instructions.
- Ship it back
Pack the item securely with its tags and send it as instructed. Keep your tracking receipt.
- We inspect
We inspect returns within 1–3 business days of receiving them.
- Exchange or refund
We ship your replacement or refund your original payment method.
Refunds
Refunds go back to your original payment method within 5–10 business days after we receive and inspect your return. Your bank may take additional time to post the credit.
- Refunds cover the item price you paid, in US dollars (USD).
- Shipping fees, if charged, are refunded only when we ship the wrong or a defective item, or cancel your order.
- Orders cancelled before they ship are refunded in full.
Defective or damaged items
If your item arrives defective or damaged, contact us within 14 days with clear photos of the item and packaging. We cover all return shipping costs and prioritize these cases. See also our Shipping policy.